Shipping policy

Shipping Policy

Plump currently ships to destinations available at checkout. Shipping rates are calculated at checkout based on your delivery address, the items in your order, and the shipping services available from our fulfillment partners.

Order processing

Orders are submitted for fulfillment after payment is confirmed. You’ll receive a confirmation email after placing your order and a shipping confirmation with tracking information when it becomes available.

Processing and delivery times can vary. Any delivery estimate shown at checkout is an estimate, not a guaranteed arrival date.

Tracking

When tracking is available, it will be sent to the email address used at checkout. Tracking information might take up to 48 hours to update after the carrier receives the package.

Multiple shipments

Items may be fulfilled by different partners and can arrive in separate packages. If this happens, you may receive more than one tracking number.

Address changes

Customers are responsible for providing a complete and accurate shipping address. Contact support@plumpstore.shop as soon as possible if you need to make a correction. We can’t guarantee changes after an order has been submitted for fulfillment.

Plump isn’t responsible for delivery issues caused by an incorrect or incomplete address entered at checkout. Additional shipping charges may apply if an order must be resent.

Delays

Carrier delays, severe weather, high order volumes, and other circumstances outside our control may affect delivery. Contact us at support@plumpstore.shop if tracking hasn’t updated for an extended period.

Damaged, missing, or incorrect items

Inspect your order when it arrives. If an item arrives damaged, defective, or incorrect, contact support@plumpstore.shop promptly with your order number and clear photos of the item and packaging.

If tracking shows that an order was delivered but you can’t locate it, check around the delivery location and contact the carrier first. If you still need help, contact us.